Terms and conditions

Terms of order

These terms of order in no way affect your statutory rights as a consumer.

No contract will subsist between you and hasbean.co.uk for the sale by it to you of any product unless and until hasbean.co.uk accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time hasbean.co.uk sends the e-mail to you (whether or not you receive that e-mail). Items can not be bought for resale without prior permission. hasbean.co.uk reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items can not be bought for use in coffee competition with express permission of hasbean.co.uk, and reserves the right to refuse to supply. hasbean.co.uk also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. This is a retail site and as such is for members of the public and not for wholesale / reseller customers. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless hasbean.co.uk decides otherwise.

Has Bean refund policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Cancellation rights

you the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground or roasted to your personal specification.) You the consumer have the right to cancel your order without giving a reason The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1075385183&type=RESOURCES . Roasted coffee is excluded from these terms.

Payment methods

www.hasbean.co.uk take credit card orders from most major credit cards. All of our transactions are processed through the following gateways:

Sagepay.com:

  • MasterCard
  • Visa
  • Solo

Paypal.com:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • PayPal Top Up Card
  • Maestro
  • American Express

Cheque Money Orders:

Please note this is only available to UK customers

 

    All cards are taken using a secure encrypted server.

    Delivery

    Expect delivery of your order within 28 days although most items will be dispatched within 24/48hrs (working hours). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.

    Here are the descriptions of the Shipping terms. Please note we roast to order, so we can not always dispatch on the day of order. For more info on our roasting times click here

    UK postage

    • Royal Mail 1st Class
      1st class post aims to deliver within 1 working day. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days but please get in touch if you have not received your order within 7 working days of dispatch.
    • Fedex 48 Hour Service
      2 working day service once dispatched. No guarantee of delivery on these times, this is an aim.
    • Fedex 24 Hour Service
      1 working day service once dispatched. No guarantee of delivery on these times, this is an aim.
    • Fedex UK Courier Pack
      1 working day service once dispatched. No guarantee of delivery on these times, this is an aim.

    Outside the UK

    • Fedex International Services
      Fedex international services are varied dates, but most will be delivered within 10 working days.
    • Royal Mail Airmail
      The aim is to deliver items within 5 working days. No guarantee of delivery on these times, this is an aim. May take up to 28 days. 

    Subscriptions

    Please note all subscriptions will be sent via Royal Mail. There is no option for them to be sent via Fedex. Subscriptions must be ordered on their own. All subscriptions are sent on Fridays.

    Delivery prices

    Delivery prices are priced on weight and will be added automatically when an order is place. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).

    When do we roast coffee for orders?

    We roast to order every UK working day (excluding weekends and bank holidays). We have the benefit of having four different sized roasters (2kg, 12kg, 25 kg and 60kg) so we can batch roast exactly what we need for that day. No coffee will leave us older than the previous working day.

    Our aim

    If you place your order before 7am, it is our aim your order will be processed, roasted and dispatched on that working day. 

    We will aim to dispatch any order that comes in up until 12 midday and send out on that working day.

    None of this can be guaranteed. Has Bean Coffee can not be held responsible for operational issues and delays. 

    We do close over the christmas period (see www.hasblog.co.uk for announcements).

    Handling complaints

    We will in every case acknowledge complaints within 5 working days.

    We will in every case advise the consumer how long it will take to resolve the complaint.

    We will in every case keep the consumer informed throughout the process.