We have removed untracked shipping to Hong Kong for the foreseeable future as we are seeing some serious delays and shipments going missing. Tracked options are still available, however please note there are still some expected delays.
We have been notified by DPD that there are some further delays, particularly to international deliveries, due to the impact of Covid-19. Please see the below links to PDF downloads for further details:
If you are placing an order for delivery outside the UK, we would highly recommend choosing a tracked delivery service. We are seeing big delays on international deliveries, particularly untracked ones. Please allow 7-14 working days for international untracked deliveries to arrive at the moment.
We've seen various claims online that Royal Mail are no longer delivering on Saturdays. This should not affect our In My Mug subscription or web deliveries, as they are sent via a service that Royal Mail has listed as continuing to be delivered on a Saturday. Please see the links below from Royal Mail for more detail on services affected:
We've noticed that some parcels are taking a little longer than usual to be delivered by Royal Mail in particular at the moment, for the most up-to-date official info from them, we've found the following pages super helpful:
Due to increased order numbers and smaller working teams, there is a possibility that we may not be able to dispatch your order on the day it is processed in our normal Hasbeany kinda way. We will endeavour to get your coffee to you as soon as we can and really appreciate your patience in these strange times.
Saturday working - to more evenly spread the workload across our 2 smaller teams, we are now working on Saturdays to make Mondays more realistically achievable. Unfortunately, Royal Mail and DPD are not able to collect from us on Saturdays so any orders processed + roasted on a Saturday will be dispatched on the following Monday.
We want to keep you in the know with our most recent business plans surrounding Covid-19 and its impact on our operation and shipping. This is the place for the most current information we have and we'll keep this page regularly updated as information and procedures change in the coming weeks.
We’re still working super hard continuing to roast to order Monday-Saturday to keep your caffeine levels topped up at this uncertain time.
With many of us moving to more time at home and online ordering we’re seeing big increases in orders right now, and we’re putting actions in place to make sure we deliver in line with your needs.
Our production and dispatch teams are operating enhanced hygiene measures while they crank out roast after roast as well as shifting to different work patterns to maximise flexibility and our ability to keep working throughout the next weeks and months. Half our team are working Monday, Tuesday and Wednesday while the other are working Thursday, Friday and Saturday.
We’ll continue roasting all coffees to order, however during these uncertain times, one of the steps we've taken to ensure production and operation is as smooth as possible is to tweak our processing times ever so slightly. All orders for coffee that are received before 07:30 am GMT will be roasted and dispatched that same day. Any orders received after 07:30 am GMT will carry over to the following day for processing.
Our non-production teams will either be shifting to dispatch (yes Dale and Chris are packing orders, so apologies for occasional wonky labels) or remote working and supporting communications, but please bear in mind our e-mail traffic is way up and we’ll be getting to you all as quickly as we can.
With regards to shipping, we work alongside Royal Mail, DPD and FedEx and although there are currently no service issues that we're aware of, things can change very quickly so please visit the following pages for the most up-to-date information:
Most important to us is that you all stay safe, look after each other and that we’re all able to enjoy a coffee together soon. In the meantime, please support your local cafes/bars and restaurants in any way you can if it's safe for you to do so. Here's a lil' map of where to find the good folks stocking our beans too: https://www.hasbean.co.uk/pages/has-bean-coffee-stockists
-Team HASBEAN x