This is an article on frequently asked questions about our coffee subscriptions. Please note this article answers questions for paid up front subscriptions not direct debit subscriptions, for the direct debit subscription FAQ please visit http://www.inmymug.com/faq.
If you have any questions about a subscription that are not answered in this article please email us at firstname.lastname@example.org.
Why do you have subscriptions?
I love tasty coffee. I want to be able to share my love of tasty coffee. I think people all around the world should be able to enjoy tasty coffee and so I’m doing something about it!
How much will it cost?
Tasty and delicious coffee can be yours for a 1 off payment, how much you pay depends on the length of your subscription, each are available either once a month, once a fortnight or once a week.
- 4 bags: £30.00
- 12 bags: £71.00
- 52 bags: £250.00
How does that work?
Each week / fortnight / month you will be sent a 250g bag of coffee via Royal Mail First Class (Royal Mail International Priority for our international friends). The cost of postage is included in the up front price for UK customers, if you are elsewhere in the world there will be a bit extra to pay to help us cover what Royal Mail charge for international postage.
I don’t live in the UK, can I subscribe?
Yes of course! We ship subscriptions all over the world so no matter where you live we'll be more than happy to send coffee to you. If a postage option doesn't show up for your country then you must be the first person to want to subscribe (wow, congratulations!) and we will need to set things up, please ping us an email to email@example.com so we can make the magic happen.
What will I get on my subscription?
Each week / fortnight / month we will roast and post you a 250g bag of tasty and delicious coffee.
How much coffee is there in each bag you send?
250 grams (two hundred and fifty grams).
What determines the coffees you send?
In a way, nothing! We’ll send out whatever is tasting great right now, or whatever’s exciting, or a coffee I’m particularly excited about. To get a feel for the kind of coffees I like to send out on subscriptions have a look at the archive for our domestic UK weekly subscription at http://www.inmymug.com/episodes.
Can I have my coffee ground?
Yes you can! You just need to select the grinding option you would like from the drop down box at the top of the page.
Can I have my coffee green unroasted?
Yes you can! You just need to select the green coffee option from the drop down box at the top of the page.
How often will I receive coffee?
That depends on which subscription you sign up to, you will either receive coffee once a week, once a fortnight or once a month.
When do you roast and post the coffee?
Every subscription coffee is roasted + handed over to Royal Mail on a Friday, this should mean that if you're in the UK your coffee will be with you on Saturday for enjoying over the weekend.
I hear there’s a video, where can I see it?
You have heard correctly my friend! You can see the video that accompanies the coffee at http://www.inmymug.com
I can’t understand Steve, why is he saying yamyamyam?
Those beautiful sounds you’re hearing are from the Cannock accent! I grew up in the small Staffordshire county town of Cannock and that’s what everyone from Cannock sounds like. If you would like to know a little more about Cannock please have a look on Wikipedia as there is a lovely page about the town http://en.wikipedia.org/wiki/Cannock
If you can’t quite understand something I’ve said or would like any additional information about the coffee or have any questions at all then please send us an email to firstname.lastname@example.org.
How will you ship orders?
All subscription coffees for addresses within the UK are shipped on a Friday by Royal Mail First Class. All subscription coffees for addresses outside the UK are shipped on a Friday by Royal Mail International Priority (formerly International Standard, was called Airmail before that).
How much does shipping cost?
If you are in the UK then the cost of shipping is included in the price you see listed on the website, if you are outside the UK then there will be a small extra charge to cover what Royal Mail charges for international postage.
How long will it take?
Royal Mail aim to deliver all First Class post the next working day after dispatch, although this is an aim not a guarantee and can sometimes take longer due to unfortunate circumstances beyond the control of us and Royal Mail.
Will the package fit through my letterbox?
We’ve designed the subscription coffee bags and postage jiffy bags to be able to fit through most letterboxes. We don’t want you to have to wander down to the sorting office to collect your weekly coffee so the coffee bags that subscription coffees are posted in are thinner than our normal 250g retail bags. Unfortunately we can’t guarantee that your post-person will fit your coffee through your letterbox but do know that the good folk at Royal Mail always do their best to deliver everything they can.
Will I need to sign for my coffee?
No! Each coffee is shipped via Royal Mail First Class so will be delivered without need for a signature.
What if I don’t like your coffee?
Then I’ll be very sad :( But that’s OK because I don’t want you to be sad too. For any questions related to brewing please let us know, sometimes just a little tweak in recipe can help to totally change a coffee, ping us an email to email@example.com with how you’re currently brewing and we’ll do our best to help. If unfortunately our coffee just isn’t to your tastes then you can cancel at any time by sending an email to firstname.lastname@example.org.
How do I get in contact with you about my subscription?
The very best way to get in touch with us about your subscription (or anything for that matter!) is email! Please send us an email to email@example.com mentioning your subscription reference number and we’ll get back to you as quickly as we can.
My coffee hasn’t arrived, what do I do?
I’m sorry to hear your coffee hasn’t arrived yet, always makes us sad when we put so much effort into being as quick and efficient as possible with roasting and dispatching to then be let down by postal people.
While nearly all of our subscriptions arrive on time it's not uncommon for a few to randomly unfortunately take a little longer, if your coffee doesn't arrive on Saturday please don't panic, Royal Mail will be doing all they can to get it to you as soon as they can.
Royal Mail won’t class any items as lost for 28 working days but we always give them 14, if your coffee hasn’t shown up 14 working days after you received your dispatch confirmation email then please let us know by emailing firstname.lastname@example.org.
Can I pause my subscription?
Yes you can! If you're buying a new subscription and don't want it to start for a bit or if you're going away on holiday or for whatever reason we can pause your subscription for as long as you like. Ping us an email to email@example.com with your subscription reference number (HB2009-******) and how long you'd like to pause for and we'll do the rest.
I can't log into my subscription account, why not?
Having a subscription isn't the same thing as having a website account, our subscriptions live outside of our website so don't link in any way to the account system. If you try to log in you won't be able to as having a subscription doesn't mean you have an account, if you request a new password you won't be sent one as you don't have an account.
If you need to change anything to do with your subscription please send us an email to firstname.lastname@example.org and we will be able to help you from there.
I need to renew my subscription, how should I do that?
Well first of all it's great to hear you want to renew, thank you! The best way to renew your subscription is to place an order for the new subscription that you would like then send us an email to email@example.com with your old and new subscription reference numbers (HB2009-******), with this information we can line the 2 of them up so they crossover seamlessly.
Please note that any comments placed on a subscription order via the shopping basket will not be seen so please do not ask for a subscription to be continued via that box, please send us an email with your subscription reference numbers.
Can I change my address if I move?
Yes of course you can! We know how stressful moving house is and so don’t want to be an added pain when you’re trying to get everything sorted, also know how essential coffee is to get through the box hauling so need to keep you caffeinated! Just ping us an email to firstname.lastname@example.org with your subscription reference number (HB2009-******) and new address, we’ll do the rest. Please note that changing your address on your Has Bean website account will not change the address on your subscription, they live in separate pieces of software so to update your address please let us know.
How do I cancel?
You’re breaking my little heart, please don’t go, I’ll miss you! If you would like to end your subscription then all you need to do is send an email to email@example.com mentioning your subscription reference number and that you’d like to cancel, we’ll do the rest for you.