Refund policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days of their cancellation. The cancellation period ends on the expiry of fourteen days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. Goods must be returned in their original, unopened packaging. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return the goods and pay for the cost of returning the goods. Hasbean.co.uk reserve the right to cancel any order prior to dispatch. If we exercise this right we will provide a full refund without undue delay and not later than 14 days after the date at which we cancelled the order.

Cancellation rights

You the consumer are given the right to cancel as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (2013 No. 3134) (to not include beans that are ground or roasted to your personal specification.) You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period normally ends after 14 days, beginning on the day after the day on which the consumer receives the goods. However, this period may be reduced depending on whether or not the specific goods are deemed to be perishable within a shorter time frame (as stated either by us or on the goods) in which case the goods must be returned prior to their expiry or within 14 days whichever is the shorter. If such items are not returned within this period, you may still return them to us, but charges may be payable. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.legislation.gov.uk/uksi/2013/3134/pdfs/uksi_20133134_en.pdf