Shipping

Below is a list of all the shipping methods we offer for both domestic UK deliveries and worldwide international deliveries.

Please note we roast to order so can not always dispatch orders on the day of order, for more information on when we roast click here.

Items ordered for next day delivery with either Royal Mail or FedEx AFTER 0700GMT may not be processed until the following working day, if you require urgent delivery please contact us at orders@hasbean.co.uk before ordering.

Once you receive your shipping confirmation email your order is on its way to you.  At this stage we've roasted, bagged, picked, packed and dispatched your order then put it in the hands of your chosen courier.

It always makes us very happy when things run like clockwork but on occasion due to circumstances outside of our control your order may take a little longer to get to you than expected, please remember this is usually down to the courier.  Royal Mail will not class an item as lost or missing for 15 working days but we always ask that you wait for 7, unfortunately we can not take action until this time has passed.  During this time we recommend that you ask your local sorting office if they've already tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them.  You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email.

If your delivery still hasn't arrived after 7 days and you have performed the above steps then please email us at orders@hasbean.co.uk with your order number (HB2009-*****). We realise this can be a very frustrating situation we do greatly appreciate your patience while your order makes its way to you.

If you have any questions relating to the delivery of your order please email us at orders@hasbean.co.uk

Domestic UK Deliveries

Royal Mail

Royal Mail Special Delivery Guaranteed by 1pm™
Need speed and reliability? Royal Mail Special Delivery Guaranteed by 1pm™ is the answer!  Guaranteed delivery by 1300hrs the next working day.

Royal Mail First Class
Also known as Royal Mail 24

Royal Mail aim to deliver First Class items the next working day including Saturdays. This is not a guarantee but an aim.
Royal Mail will not class an item as lost or missing for 15 working days but please get in touch with us at orders@hasbean.co.uk if your order has not been delivered within 7 working days of receiving your dispatch email.

Royal Mail Second Class
Also known as Royal Mail 48

Royal Mail aim to deliver Second Class items the third working day after posting including Saturdays, with a small minority taking up to 7 working days. This is not a guarantee but an aim.  Royal Mail will not class an item as lost or missing for 15 working days but please get in touch with us at orders@hasbean.co.uk if your order has not been delivered within 7 working days of receiving your dispatch email.

FedEx UK

FedEx Next Day
Formerly known as FedEx 24 Hour Service

Trackable next business day by 1730 delivery, no weekend delivery.
You will be emailed a tracking number when your order is shipped and will be able to use this to keep an eye on your order via the FedEx online tracking service at http://www.fedexuk.net/accounts/track.aspx

FedEx UK Courier Pack
Trackable delivery in 1-2 business days, no weekend delivery.
You will be emailed a tracking number when your order is shipped and will be able to use this to keep an eye on your order via the FedEx online tracking service at http://www.fedexuk.net/accounts/track.aspx

FedEx Economy
Formerly known as FedEx 48 Hour Service

Trackable delivery in 1-3 business days, no weekend delivery.
You will be emailed a tracking number when your order is shipped and will be able to use this to keep an eye on your order via the FedEx online tracking service at http://www.fedexuk.net/accounts/track.aspx

International Deliveries

Please be aware that international deliveries can sometimes take longer than we expect, unfortunately due to many factors beyond our control your order can be delayed at any 1 of many points on its journey across the world and we ask you to please be patient.

If your item was shipped with Royal Mail via either Tracked & Signed, Tracked or Signed then please get in touch with us at orders@hasbean.co.uk as we should have access to tracking information for your order.  If you selected Royal Mail International Economy then unfortunately we will not have any tracking information.

Royal Mail will not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed.  During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them.  You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email.  If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us at orders@hasbean.co.uk with your order number (HB2009-*****).

Royal Mail

International Tracked & Signed
Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.

International Tracked
Ideal for sending important or valuable goods, offering tracking at five points after despatch as well as an online confirmation of delivery.

International Signed
Your item will be tracked until it leaves the UK and only handed over at its final destination once the delivery company obtains a signature from the recipient.

All Royal Mail Tracking and Signature services offer delivery to Europe within 3-5 working days, and worldwide within 5-7 working days.

The availability of Royal Mail Tracking and Signature services depends on where your item is going. See the Royal Mail list of destinations and their services.

Where applicable, you’ll be able to track your item via their Track and Trace service.

Signature on delivery
A signature is taken on delivery for items sent using International Tracked & Signed and International Signed. However, we do not provide a copy of the signature to you as part of the service.

International Standard
Formerly known as Airmail, no tracking. Delivery time 5 -7 working days worldwide however can take longer due to worldwide circumstances beyond our control.

FedEx

Destination

Delivery Aim

Service

Europe

Next morning by 1000

FedEx Europe First®

Europe

Next day by 1700

FedEx International Priority®

Europe

2 - 6 days

FedEx International Economy®

USA

Next morning by 0830

FedEx International First®

USA

Next day by 1700

FedEx International Priority®

USA

2 – 6 days

FedEx International Economy®

Canada

Next day by 1700

FedEx International Priority®

Canada

4 days

FedEx International Economy®

Latin America

1 - 2 days

FedEx International Priority®

Latin America

4 - 6 days

FedEx International Economy®

Asia

2 days

FedEx International Priority®

Asia

4 – 6 days

FedEx International Economy®

Middle East - India

2 days

FedEx International Priority®

Middle East - India

4 – 6 days

FedEx International Economy®

Africa - Oceania

2 - 4 days

FedEx International Priority®

Africa - Oceania

4 - 6 days

FedEx International Economy®

FedEx Europe First®
Shipping to Europe? FedEx Europe First® is a premium, time-definite, customs-cleared, door-to-door express service with an early morning delivery commitment for shipments up to 68kg per package (shipment weight almost unlimited).

FedEx International First® (USA)
Shipping to the United States of America? FedEx International First® is a premium, time-definite, customs-cleared, door-to-door express service with an early morning next day delivery commitment for shipments up to 68kg per package (shipment weight almost unlimited).

FedEx International Priority®
FedEx International Priority is an express transportation service that provides time-definite, customs-cleared, door-to-door delivery, typically next business day with a small minority in 2 business days.

FedEx International Economy®
FedEx International Economy® is a day-definite, customs-cleared, door-to-door economy service for shipments up to 68kg per package (shipment weight almost unlimited). Transit time is typically 2 to 6 working days.